Public offer for the provision of services

1. General provisions and definitions

1.1. The Offer is a public offer under Article 437(2) of the Civil Code of the Russian Federation. It is addressed to individuals with full legal capacity aged 18 or over (the "Customer"). Companies and sole proprietors may conclude an agreement on individual terms by request to info@inquir.org.

1.2. Definitions:

• "Website": https://inquir.org, including its subdomains and the Platform console.
• "Platform": the Inquir Compute cloud platform for hosting and running applications, databases and serverless functions, available through the Website, the command-line interface (CLI) and the API.
• "Account": the Customer's Inquir ID account used to access the Platform.
• "Workspace": an isolated area of the Platform to which a plan applies.
• "Plan": a set of Platform resources, limits and features and its price, published on the Pricing page.
• "Billing period": the month or year paid for, as chosen by the Customer at checkout.
• "Auto-renewal": automatic charging of the plan price for the next billing period to the saved payment method, given the Customer's separate consent.
• "Billing settings": the "Plan & billing" section of the Platform console (https://inquir.org/billing), where the Customer manages the plan, auto-renewal and the payment method.

1.3. The current version of the Offer is always available at https://inquir.org/ru/offer. The version in force on the payment date applies to the corresponding billing period, subject to Section 15.

2. Subject of the Agreement

2.1. The Provider grants the Customer paid access to the Platform (the ability to host and run the Customer's applications, functions and databases and to use the Platform's features) within the resources and limits of the chosen plan, and the Customer pays for the access as set out in the Offer.

2.2. What each plan includes (compute resources, memory, storage, number of workspaces, invocation limits, support and other features) and its price are listed on the Pricing page. The plan contents in force on the payment date are kept until the end of the paid billing period, except as provided by the Offer.

2.3. Services are provided remotely over the Internet. Nothing is shipped.

2.4. The Platform provides infrastructure. The Customer decides what applications, code and data to host and is responsible for their lawfulness.

3. Acceptance and conclusion of the Agreement

3.1. To receive the services, the Customer registers an Account and confirms the email address.

3.2. Payment for the chosen plan (the first billing period) is full and unconditional acceptance of the Offer (Article 438(3) of the Civil Code of the Russian Federation). Before payment the Customer is shown the plan, the billing period, the price and a link to the Offer. The Agreement is concluded when the payment is received.

3.3. Use of the free plan (Section 6.4) is governed by the Terms of use and by Sections 7–12 and 14–17 of the Offer to the extent they do not concern payment.

4. Prices and payment

4.1. Plan prices are listed on the Pricing page in roubles and, for payment in a foreign currency, in the currency shown on that page, and apply on the payment date. The services are not subject to VAT: the Provider applies the special tax regime "Professional Income Tax" (Federal Law No. 422-FZ of 27.11.2018) and is not a VAT payer.

4.2. Payment in roubles (for buyers paying with Russian payment methods) is made by bank card and other methods offered on the payment page of the YooKassa payment service (NCO YooMoney LLC). Payment in a foreign currency, where offered on the Website, is made through the international payment agent named on the payment page. Card details are entered on the payment service's page; the Provider never receives or stores full card details.

4.3. The Customer's payment obligation is fulfilled when the payment service confirms a successful payment.

4.4. For every payment the Provider issues a receipt in the "Moy Nalog" (My Tax) app under Article 14 of Federal Law No. 422-FZ and sends it to the Customer's email.

4.5. The Provider may change plan prices for new billing periods. The price of a period already paid does not change. The Provider notifies the Customer of a price increase by email at least 10 calendar days before the charge date. Auto-renewal at the new price happens only after the Customer confirms acceptance of it in Billing settings. Without such confirmation there is no auto-renewal, and access to the plan continues until the end of the paid period.

4.6. Fees charged by the Customer's bank, if any, are paid by the Customer.

5. Subscription and auto-renewal

5.1. Paid plans are sold as a subscription for a billing period of one month or one year. The period is chosen at checkout and is shown in Billing settings together with its end date.

5.2. Auto-renewal is enabled only with the Customer's separate consent, given at checkout by ticking the corresponding box. The box is never pre-ticked. The consent text states the amount, the frequency and the date of the next charge. By consenting, the Customer authorises charging, for each next billing period, the plan price in the amount stated in the consent to the saved payment method until auto-renewal is turned off. A higher amount may be charged only after the Customer confirms the new price (Section 4.5).

5.3. Without consent to auto-renewal, access to the paid plan ends when the paid period ends. The Customer may pay for the next period manually.

5.4. At least 1 day before a monthly charge and at least 3 days before an annual charge, the Provider emails the Customer the amount, the charge date and a link to turn off auto-renewal. After every charge the Customer receives a notification and a receipt.

5.5. The Customer may at any time refuse auto-renewal and the use of the saved payment method electronically: in Billing settings ("Plan & billing" → "Cancel renewal"), by email to info@inquir.org or in any other way that shows the request comes from the Customer (including a written statement). The refusal takes effect when made in Billing settings or when the Provider receives the request. After the refusal the Provider makes no charges using the previously provided payment details (Article 16.1 of the Russian Consumer Protection Law). Access to the plan continues until the end of the paid billing period.

5.6. If a charge fails (for example, for lack of funds), the Provider may retry within 7 calendar days, and only while auto-renewal remains on. If no payment is received, access to the paid plan ends when the paid period ends, and the workspace moves to the free plan terms or is suspended. If a retried charge succeeds, the new billing period starts on the date of that charge.

5.7. The Customer can change the plan in Billing settings. The price and terms of the switch are shown before payment is confirmed.

6. How the services are provided

6.1. The services are provided electronically. Access to the resources and features of the paid plan is enabled in the Customer's Account automatically right after the payment service confirms the payment, usually within a few minutes. The Customer does not need to do anything else.

6.2. If access is not enabled within 24 hours after payment, the Customer reports this to info@inquir.org, and the Provider enables access or refunds the payment.

6.3. No acts of services rendered are issued. The paid plan and its validity period are shown in Billing settings.

6.4. The free plan (where offered) is provided without charge within the limits listed on the Pricing page. The Provider may restrict new free plan sign-ups (for example, grant it on request), change its limits or discontinue it with at least 10 calendar days' notice to users.

7. Service level

7.1. The Provider makes reasonable efforts to keep the Platform running but does not guarantee uninterrupted or error-free operation. A guaranteed availability level (SLA) is provided only under a separate written agreement.

7.2. The Provider may carry out scheduled maintenance, notifying the Customer in advance on the Website or by email where possible and choosing low-traffic hours. Emergency work is carried out without prior notice.

7.3. If, through the Provider's fault, the Platform was unavailable to the Customer during a paid period, the Customer may claim a proportionate price reduction (an extension of the period or a refund of the corresponding part) and exercise the other rights under Article 29 of the Russian Consumer Protection Law. Scheduled maintenance announced in advance under Section 7.2, totalling no more than 4 hours a month, is not a defect of the service.

7.4. The Customer keeps their own backups of data and code. Platform backup features, where included in the plan, do not replace the Customer's own backups.

8. Rights and obligations

8.1. The Provider shall: provide access to the Platform according to the paid plan; take measures to protect the Customer's data; answer the Customer's requests within a reasonable time, usually within 3 business days; notify the Customer of changes to the Offer and prices as set out in the Offer.

8.2. The Customer shall: provide accurate details and keep the email address up to date; keep passwords, API keys and access tokens confidential and be responsible for actions taken with them; follow the acceptable use rules (Section 9) and the laws of the Russian Federation.

8.3. The Provider may engage third parties (hosting providers, payment services, email delivery services) to provide the services and remains responsible to the Customer for them as for its own actions.

9. Acceptable use

9.1. The Platform must not be used for:

• hosting or distributing information prohibited by the laws of the Russian Federation, including extremist materials, information on making narcotic drugs and child sexual abuse material;
• sending spam or other bulk messages without the recipients' consent;
• creating or distributing malware, phishing or fraud;
• attacking any systems or networks, including DDoS attacks, vulnerability scanning without the owner's permission and password guessing, or attempting unauthorised access to the Platform, other users or third parties;
• cryptocurrency mining and other computation that puts excessive load on the Platform and is unrelated to running the Customer's application;
• infringing intellectual property rights or personal data rights of third parties;
• reselling access to the Platform to third parties without the Provider's written consent;
• circumventing plan limits or the Platform's security measures.

9.2. The Provider does not pre-screen content hosted by the Customer but may take the measures in Section 10 upon learning of a violation or upon a demand of an authorised state body.

10. Suspension and termination

10.1. The Provider may suspend access to the Platform in full or in part: for a breach of Section 9; for non-payment of the next period; if the security of the Platform or other users is at risk; or upon a demand of an authorised state body. The Provider notifies the Customer of the suspension and its reason by email unless prohibited by law or a security risk. Access is restored once the breach is remedied.

10.2. The Customer may terminate the Agreement at any time. Refunds are described in Section 11.

10.3. The Provider may withdraw from the Agreement with at least 30 calendar days' notice, refunding the unused part of the paid period and compensating losses under Article 782(2) of the Civil Code of the Russian Federation. For a gross or repeated breach of Section 9 the Provider may terminate without such notice; the Customer is then refunded the unused part of the paid period less the costs the Provider incurred because of the breach.

10.4. After termination the Provider may delete the Customer's data hosted on the Platform, but not earlier than 30 calendar days after termination unless a shorter period is required by law or agreed with the Customer. The Customer should save copies of their data in advance.

11. Cancellation and refunds

11.1. The Customer may withdraw from the Agreement at any time (Article 32 of the Russian Consumer Protection Law, Article 782 of the Civil Code of the Russian Federation).

11.2. On withdrawal the Customer is refunded the price of the unused part of the paid billing period, pro rata to the number of full days left in the period.

11.3. To request a refund, the Customer writes to info@inquir.org or uses any other way that shows the request comes from the Customer (including a written statement), stating the Account email, the payment date and the amount. A reason is not required.

11.4. The Provider reviews the request and refunds the money within 10 calendar days of receiving it. How long the money takes to reach the Customer's account depends on the bank or payment system.

11.5. Refunds are made to the original payment method. If that is impossible, to the account details the Customer provides in the request.

11.6. On a refund the Provider cancels the receipt in the "Moy Nalog" app with the reason "refund"; on a partial refund the Provider issues a new receipt for the amount it keeps.

11.7. If access was not provided through the Provider's fault (Section 6.2) or the service was not properly provided, the Customer may claim a refund under the Russian Consumer Protection Law, including a full refund for the period in which the service was not provided.

11.8. Turning off auto-renewal is not, by itself, a withdrawal from the Agreement: the paid period continues. To stop using the service early and get money back, the Customer sends a request under Section 11.3.

12. Personal data

12.1. The Provider processes the Customer's personal data to conclude and perform the Agreement (Article 6(1)(5) of Federal Law No. 152-FZ of 27.07.2006 "On Personal Data") in accordance with the Personal data processing policy.

12.2. If the Customer hosts personal data of third parties on the Platform, the Customer is the operator of that data. The Provider processes it only as needed to provide access to the Platform.

13. Liability

13.1. The parties are liable for non-performance or improper performance of the Agreement under the laws of the Russian Federation.

13.2. If the Customer uses the Platform for business or other professional activity, the Provider is not liable for lost profits, and its liability is limited to the amount the Customer paid for the billing period in which the ground for liability arose. This limitation does not apply to a Customer who is a consumer.

13.3. The Provider is not liable for the content of the Customer's applications, code and data; for failures caused by the Customer or by third parties the Provider is not responsible for; or for communication networks and third-party services the Customer connects to their applications.

13.4. The parties are released from liability in circumstances of force majeure (Article 401 of the Civil Code of the Russian Federation).

14. Intellectual property

14.1. Exclusive rights to the Platform, the Website and their elements belong to the Provider or its licensors. The Agreement does not transfer exclusive rights to the Customer.

14.2. Rights to the Customer's code, applications and data remain with the Customer. The Provider uses them only to provide the services under the Agreement.

15. Changes to the Offer

15.1. The Provider may change the Offer by publishing a new version on the Website with its version number and effective date. A new version applies to agreements concluded after its publication.

15.2. For existing Customers a new version applies from the next billing period and no earlier than 10 calendar days after notice by email. Continuing the Agreement on the terms of a new version that worsen the Customer's position (including the price) requires the Customer's consent, given in Billing settings or when paying for the next period. Changes that worsen the Customer's position do not apply to a period already paid. A Customer who disagrees may turn off auto-renewal or withdraw from the Agreement under Section 11.

16. Disputes

16.1. The Agreement is governed by the laws of the Russian Federation.

16.2. The Customer may send claims and other requests to info@inquir.org. The Provider answers a claim within 10 calendar days of receipt; refund requests are handled within the periods set in Section 11. Sending a claim is not a precondition for a consumer to go to court.

16.3. Disputes not settled this way are resolved in court under the laws of the Russian Federation. A consumer may sue at their place of residence or stay (Article 17 of the Russian Consumer Protection Law).

17. Term

17.1. The Offer is valid from the date stated in it until withdrawn by the Provider.

17.2. The Agreement remains in force until terminated on the grounds set out in the Offer or by law. The paid billing period is extended by auto-renewal or by a manual payment for the next period.

18. Provider details and contacts

• Provider: Кубарский Александр Вячеславович (Kubarskii Aleksandr Vyacheslavovich)
• Status: self-employed, payer of the professional income tax (Russia)
• Taxpayer ID (INN): 781152376151
• Email for requests, claims and refund requests: info@inquir.org
• Website: https://inquir.org

The details are also published on the Seller details page.