- Auto-renewal
- Payments in roubles are one-off for now: each period is paid separately, there is no auto-renewal, and the plan runs until the end of the paid period. For card payments in US dollars or euros, auto-renewal is your choice: a separate box at checkout, never pre-ticked; without it the plan runs until the end of the paid period. With auto-renewal the payment agent emails you the amount and the date before every charge, and charges a higher price only after you confirm it separately.
- Cancellation
- A one-off payment, including every payment in roubles, needs no cancelling: the plan simply runs until the end of the paid period. If you turned auto-renewal on, you can turn it off and unlink your card at any time, even right after paying: in the console ("Plan & billing" → "Cancel renewal") or in Inquir ID. The plan stays active until the end of the paid period, and nothing more is charged.
- Failed charge
- Only an auto-renewal charge can fail later: a one-off payment (every rouble payment today) is never charged again, and when its period ends you simply pay for the plan again. With auto-renewal (US dollars or euros), the payment agent retries a failed charge under its own rules. We may keep access to the plan for a grace period of up to 7 calendar days at no extra cost, and you can pay for the plan again during it, including with another card. If no payment arrives, auto-renewal is turned off.
- Changing plans
- You have one subscription at a time, and it covers all your workspaces. You can change the plan or the billing period only after the paid period ends: pay for the new plan when the period is over, and if auto-renewal is on, turn it off first. To switch sooner, cancel the service, get the unused days refunded and then pay for the new plan.
- Refunds
- You can cancel the service at any time: we refund the unused full days of the paid period within 10 days to the original payment method. Email info@inquir.org or send a written request. A second payment for a period already paid is refunded in full within 10 days without a request.
- Payment
- Payments in roubles go through YooKassa (bank cards and other methods on the payment page). Payments in US dollars go through the payment agent shown at checkout, which also handles their renewal charges, notices and retries under its own rules; "Cancel renewal" stops them too. We never receive or store card details.